Frequently Asked Questions

Download the app, create an account, and browse thousands of verified listings across Kenya. Use filters for location, price, bedrooms, and amenities to narrow your search. Save listings you like with the heart icon and book a viewing directly in the app.

Landlords must complete ID verification before their listings go live. You'll see a blue "Verified" badge on listings from verified landlords. We strongly recommend only booking viewings with verified listings.

Tap "Book a viewing" on any listing, choose a date and time from the landlord's available slots, add your details, and confirm. The landlord will accept or decline within 24 hours. You'll get a notification either way. You can message the landlord directly through the app.

Yes. Go to Bookings → the viewing → tap "Cancel viewing." Please cancel at least 2 hours before the scheduled time as a courtesy. Repeated late cancellations may affect your account standing.

Contact details are unlocked once the landlord replies to your in-app message. This protects both parties and keeps communication on-record until trust is established.

Hodi Homes facilitates the initial viewing booking process. Rent payments are agreed between you and the landlord directly. We recommend using M-Pesa till/paybill as it provides a transaction record.

Yes! Apply your filters in the search screen, then tap "Save search." You'll find all your saved searches in Profile → Saved searches. We'll notify you when new matching listings are posted.

Switch to Hosting mode in the app, tap "+ Add listing," and complete the 8-step wizard: property details, location, pricing, amenities, photos (minimum 5), description, availability, and review. You must complete ID verification before publishing a live listing.

We require a government-issued ID (National ID or passport) and a selfie. Upload them in the app under Profile → Verify your identity. Review typically takes 1–2 business days. Verified landlords get a badge that increases tenant trust.

Listing is currently free during our beta phase across Kenya. We will introduce a transparent fee structure before ending the beta, and existing landlords will be given advance notice.

Go to the Bookings tab → Inquiries. You'll see Pending, Upcoming, and Past viewings. Tap any request to confirm, decline (with a reason), or mark as completed after it happens. Notifications keep you informed in real time.

Yes. Open any of your listings from My Listings to see the number of saves and enquiries. This helps you gauge demand and adjust pricing.

In My Listings, tap the ⋯ menu on any listing to Pause (temporarily hide), Mark as Rented, or Delete. Paused listings can be reactivated anytime. Deleted listings are soft-archived for 30 days before permanent removal.

You can message any landlord or mover directly from their listing or profile. Messages are end-to-end tracked, and both parties get push notifications. You can reply to specific messages, like messages, and send photos.

Yes. Tap the 📎 attachment icon in the chat input to pick a photo from your gallery (JPEG, PNG, WebP, up to 5 MB). This is useful for sharing your ID, proof of income, or photos of a maintenance issue.

Open the conversation, tap the ⋯ menu in the top-right corner, and select "Archive conversation." Archived conversations are hidden from your active list but can be unarchived anytime.

Browse movers from the Moves tab or tap the moving truck icon on any listing. View reviews, pricing, and availability, then tap "Message to inquire" to start a conversation. Confirm details over chat before booking.

Yes. All partner mover companies are registered businesses verified by our team. We check company registration, references, and track record before listing them on the platform.

Disputes should first be raised directly with the mover. If unresolved, contact Hodi Homes support via the app or at support@hodihomes.co.ke within 7 days of the move date.

Go to Profile → scroll to the bottom → tap "Delete account." You'll be asked to confirm twice. All your data — listings, messages, viewings, and profile — will be permanently removed within 24 hours. This action cannot be undone.

We use your data only to provide the Hodi Homes service. We never sell personal data to third parties. Read our full Privacy Policy for details.

Yes. Go to Profile → Phone number → tap to update. You'll receive a verification OTP on your new number to confirm the change.

Check your device notification settings for Hodi Homes. Inside the app, go to Profile → Notification preferences to manage which categories you've enabled. If issues persist, sign out and sign back in to re-register your push token.