Last updated: 1 May 2026 · Effective: 1 May 2026
These Terms of Service ("Terms") govern your access to and use of the Hodi Homes mobile application, website at hodihomes.co.ke, and related services (collectively, the "Platform") operated by Hodi Homes Limited ("we," "us," or "our"), a company incorporated in Kenya.
By downloading, registering for, or using the Platform you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Platform.
Hodi Homes is a digital marketplace that connects:
We are a technology intermediary, not a party to any rental agreement or moving contract between users. We do not own, manage, or control any listed property.
You must be at least 18 years old and legally capable of entering into binding contracts under Kenyan law to use the Platform. By creating an account you warrant that you meet these requirements.
You must register with a valid Kenyan mobile phone number in +254 format. We verify phone numbers via one-time SMS codes. You are responsible for maintaining the confidentiality of your account and for all activity under it. Notify us immediately at hello@hodihomes.co.ke if you suspect unauthorised access.
Each person may hold one account. Creating multiple accounts to circumvent bans or restrictions is prohibited and will result in permanent removal from the Platform.
Landlords must complete identity verification (government-issued ID upload and selfie match) before publishing a live listing. Verification is subject to our review process and may be revoked if fraudulent information is discovered.
You warrant that all information in your listing — including photos, pricing, availability, and property description — is accurate, current, and not misleading. You must not list a property that is not genuinely vacant and available for rent.
You may not list:
Landlords are expected to respond to viewing requests within 24 hours. Persistent non-response, repeated no-shows, or confirmed fraudulent listings will result in account suspension.
When you book a viewing you are making a binding commitment to attend at the agreed time. Please cancel viewings you cannot attend as early as possible through the app. Repeated last-minute cancellations or no-shows may result in restrictions on your ability to book future viewings.
Any tenancy agreement is solely between you and the landlord. Hodi Homes is not a party to that agreement and has no liability arising from it. We strongly recommend you read any tenancy agreement carefully before signing and, where in doubt, seek independent legal advice.
While we ID-verify landlords, verification does not constitute our endorsement of any listing or guarantee that the property meets your expectations. You are responsible for conducting your own due diligence before entering into a rental agreement.
Moving company bookings made through the Platform are contracts between you and the relevant mover, not Hodi Homes. We facilitate the booking and payment but are not liable for the quality, timeliness, or outcome of any moving service. Any damage claims must be directed to the moving company in the first instance. We may mediate disputes at our discretion but are not obliged to do so.
All in-app payments are processed via Safaricom M-Pesa using the official Daraja API. By initiating a payment, you authorise us to trigger an M-Pesa STK Push to your registered phone number for the stated amount. Your M-Pesa PIN is processed directly by Safaricom and is never stored by Hodi Homes.
Refunds for mover deposits are subject to each mover's cancellation policy. If a payment is deducted but your booking is not confirmed, contact us within 48 hours at hello@hodihomes.co.ke with your M-Pesa transaction ID.
You must not:
Violations will result in account suspension or permanent removal without refund of any fees paid.
All content on the Platform — including the Hodi Homes name, logo, software, design, text, and graphics — is owned by or licensed to Hodi Homes Limited and is protected under Kenyan and international copyright and trademark law. You may not reproduce, distribute, or create derivative works without our prior written consent.
When you upload photos or content to the Platform (e.g., listing photos, profile pictures), you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content solely for the purpose of operating the Platform.
Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Platform you consent to the data practices described therein, in compliance with the Kenya Data Protection Act, 2019.
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses. We disclaim all liability for the accuracy, completeness, or legality of any listing posted by third-party landlords.
To the maximum extent permitted by Kenyan law, Hodi Homes Limited and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.
Our total aggregate liability for direct claims shall not exceed KES 10,000 or the total amount you paid to us in the 3 months preceding the claim, whichever is lower.
We may suspend or terminate your account at any time for breach of these Terms, suspected fraud, or where required by law, without prior notice. You may delete your account at any time via the Profile → Settings → Delete Account option in the app.
We may update these Terms from time to time. Material changes will be notified via push notification or email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the courts of Kenya having jurisdiction, specifically the courts of Nairobi.
For legal queries or notices, contact us at: